Training has become a norm in many enterprises, though it still has not caught up with the rush running down the veins of European or American enterprises. It’s popularity originates from 3 sources: 1) clients’ demand for certificates, 2) employee strive for career development, and 3) vendor’s strategy to establish their product knowledge therefore loyalty within organizations (their prospective clients).
“Optimizing” IT and its resources and relevant best practices only comes from the coexistence of both natural and train worlds. The nurtured/trained world is a derivative of and demand generated because of the natural events and experiences a professional or an organization deals with and a nurtured/trained crew can only make optimum use of the trainings they take if they have developed real-life experiences prior to the training and/or are experiencing in parallel to the trainings they take. And in the “IT world” natural world could become very “un-natural” if professionals have not fulfilled proper trainings and do not learn the systematic means of design, development and maintenance of IT systems, especially when it comes to mission-critical systems.
Both employers and employees are responsible for training. Employers’ responsibility is limited to providing the training necessary for their employees to fulfill the tasks required of them within scope of their work. However, there is a limit of how far can trainings can take people and organizations. Plus many employers are not even aware of what is the knowledge/expertise lack in their staff and what would be the appropriate course to fill the gap. Therefore employees play a great role in this. In many cases employees are too shy or for job security reasons do not highlight their lack of expertise nor do they give clear indications to their employers of what is really needed to make them better experts. Meanwhile, employees are bound by the culture of their practice, the industry and their own mission for excellence, to continuously keep themselves up-to-date, be part of a professional community, and enhance their skills to better and further develop themselves and the enterprises they work for. Employers must realize the value of this, since the more skillful their employees become the more efficient they get, therefore enterprises can witness significant reduction in time, cost, redundant efforts, etc…
So generally speaking training is a must across the board. Whether it’s university or professional classroom or hands-on training, without training knowledge cannot be transferred and the world is moving too fast and cost of downtime is too expensive for individuals and organizations to dive into trial and error experiments.
The question then becomes, “how much do certificates actually affect the business?” of an impact do certifications actually have on business? In our opinion the “certificate” by itself has no significance. However, it serves as a benchmark and indicates if one has satisfied the benchmark. But one important factor people seem to undermine is that certificates only benchmark you on the “minimums” not the “maximums”. A certified network engineer is not necessarily the best engineer; rather he/she has completed the minimum requirements of the certificate. That’s what the certificate really says. It of course depends on which certificate are we talking about, but in general a certificate could be a good benchmark for exam-taking skills or memorizing skills. Meanwhile, while absence of such certificates will remove the vivid line between those who have completed the minimum requires vs those who haven’t. So in conclusion they are needed, but they, by no means, indicate the end of the road rather the path on which a certified person must stay the course!
IT Managers or Facility managers need to get trained on both the business and operational matters as well as technically trained. They need to fully understand the business to be able to support its needs, while they must have in-depth knowledge of IT possibilities as well as limitations to be able to provide realistic and feasible services to the business and assess the practicality of their SLAs.