Observer Monitoring System

Observer Monitoring and Communication System

Overview

Observer is an intelligent monitoring system which can be installed into any critical room within your business premises. It continuously monitors the environment and critical support equipment. This system can alert you to any problem immediately, 24 hours a day, 365 days a year. Wherever you are day or night, weekday or weekend Observer will automatically alert you of potential problems within your computer room whether it be high temperature or critical server failure. Early detection enables you to take immediate action, and prevent the situation becoming anything from an irritating disruption to a full scale disaster.

Observer has become a valuable asset to many organisations large and small and is an essential part of any Business Continuity Plan.

Unit Description

Observer is a wall-mounted hardware device to which are connected various sensors. Sensors can be:

	Analogue - Sensors such as Temperature, Humidity, Sound,Mains Voltage & Current etc

	Digital - Checks for On/Off conditions from ‘switch’ closures such as Smoke & Water detection, Air Conditioning Fault,
	UPS on Battery,Building Alarm Systems, etc.

	Serial - Receives data from an RS232 type serial port on a computer system, telephone system, UPS, Network
	Monitoring Software etc.

Method of Operation

When any of the sensors go out of range or a switch contact changes state then Observer sends a descriptive message (eg.: London Centre: Computer Room Temperature High = 35 Deg C) to a specified list of people via SMS Text to Mobile Phone, Central Console, Email or into an existing management system i.e. OpenView, MOM, Unicenter etc.When Observer receives a serial data message from a computer, telephone system or Network Monitoring Software then the severity is tested against a user provided mask and if warranted, the received message is retransmitted to one of the destinations provided.

Observer is designed to be a ‘Nag’ - it will keep sending messages at timed intervals to an escalating list of people until someone cures the problem or turns the alarm off.

Observer Remote Access

At any time, the user can access the Observer unit either directly or remotely to view the current environmental conditions. Real time data is displayed in graphic format and trend data can be displayed as a graph based on data stored in Observers internal datalog.

Observer Features

	Each Observer is an independent, autonomous, battery-backed device that generates its own alarms.
	Observer has multi-path alarm capability — using PSTN (dial-up), mobile network, direct connection or via a network back to
	one or more Central Management Consoles (CMC) or directly to a pager/mobile phone.
	Remote access to individual Observer units gives full capability to any authorised user with a PC (or CMC) and Modem
	wherever they are, allowing alert investigation, message management and parameter changes to be made remotely
	out of hours
	Observers alert messaging is meaningful and immediate (eg: Bowthorpe #1: Computer Room Temperature High = 30
	degrees C)This type of message will be communicated to the CMC, Email, Mobile Phone etc. in whatever sequence order
	specified in anescalation list. An alarm can even be generated when the value returns to a user specified normal range
	Observer has multiple serial ports available that can be connected to computer systems, telephone systems, UPS,
	door access controllers and even BMS systems - almost anything with a serial port. This allows messages to be received
	from those units and also allows direct communication with these units by an authorised Observer user.
	Observer has (password protected) output control available from any authorised user, thus allowing remote actions
	to be performed(eg: Lights On/Off, Power up/Down)
	Observer is a custom-tailored solution for each individual site.We provide standard sensors for temperature, humidity,
	sound levels,voltage & current and have considerable experience connecting to existing systems and other manufacturers.
	We concentrate on being specialists in computer/comms room monitoring and integrate with specialist manufacturers
	who are expert in their own field or already present on site (eg: security systems, door access, building management,
	existing software etc.).
	Observers are completely scaleable, enabling it to meet your requirements both now and in the future, without having
	to predict what your requirements might be in 6, 12 or 18 months time.

Alert Types
Observer can send you an alert in many different ways when it detects a critical condition. If you have a specific request that isn't covered here, call us to discuss your requirements.

Mobile Phones
Send full Observer alert message via SMS text message to all compatible mobile phones, including UK, European and US networks.

Pagers
Send full observer alert message to all compatible European and US networks.

Email
Send alerts via email.

Console
Send alerts to Central Management Console (CMC)

Observer information can be integrated with existing management software such as:

	HP Openview
	Unicenter
	Halcyon
	Tivoli etc