In an environment where downtime can negatively impact end-user satisfaction or lead to enormous financial and moral losses, problems must be pinpointed accurately and swiftly. TechXact- monitoring and management services are designed to do just that by taking the preventing approach to keep your systems, sites and networks up and running smoothly and without interruption. TechXact provides a unique, under-one-roof maintenance facility with a flexible workforce.

TechXact engineers and technicians have deep technical knowledge and can resolve problems that occur - maximizing network uptime, availability and performance. It includes 24x7 of failover, enhancement implementations, seamless expansions, bug fixes, defect resolutions, configuration management, status reports, request handling and escalation, remote maintenance and local dispatch support services. All availability factors are embedded in live monitoring engines with preset thresholds and alter mechanisms lively watched round-the-clock by expert professionals.


Using TechXact's advanced management & monitoring environment, TechXact can remotely perform 99% of the functions an engineer can provide onsite, except for those few activities that require a human being to physically touch the equipment. In such cases, instructions to client's staff and immediate engineering dispatch are provided.

TechXact also utilizes an advanced trouble ticketing and change management system that accepts both manual as well as automated input of incidents and requests. This allows our clients to easily request changes, ask questions or log incidents using a simple, straightforward approach. TechXact also provides a customized web-based portal that is created for each client, which provides a view into their managed environment using data meaningful to you.

Some of the many benefits to mention:

•    Dramatically reduce IT costs through optimal resource utilization
•    Improve system performance by identifying system bottlenecks
•    Optimize capacity and update planning
•    Benchmark, test, and diagnose problems based on historical records
•    Effective usage simulations
•    Routine failover checks
•    Continuous layered dependency health check
•    Evaluate upgrades with precision pre and post comparisons
•    Protect system performance and availability through automatic call logging, notification, and event reporting