Unified Communications
As precursors to unified communications, IP telephony and IP communications solutions enabled organizations to streamline business processes and reduce costs. For years, companies have realized the benefits that carrying voice, data, and video communications across a common, IP infrastructure can bring.

From these, unified communications solutions have evolved and offer even greater benefits. Unified communications applications are actually integrated to create a workspace in which communications users can choose how and when to be connected and available. Besides helping organizations integrate their communications more closely with business processes, unified communications ensures that information reaches recipients quickly, through the most appropriate medium, no matter where they may be working or what device they may be using.
Unified communications allows businesses to collaborate in real time using advanced applications from an integrated, easy-to-use interface. These applications include:

• Video conferencing • Integrated voice and Web conferencing • Mobile IP soft phones•  • Voicemail, and more • Database access and queries • Customer information IP Telephony : Leveraging our respective strengths, TechXact FZ LLC and Avaya’s strategic partnership provides world-class IP communications services and solutions to help multinational companies maximize the power of convergence in a cost-effective manner.

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We work together to help customers implement IP telephony-related applications and services to make the most of their existing investments, lower the risk associated with migrating to new technology and simplify sourcing by reducing the number of external suppliers through a single, global point of contact.

TechXact and Avaya have created an alliance partner relationship to jointly sell and deliver IP Telephony, Contact Centers as well as unified Communications services to small, medium and enterprise corporations in an effort to provide state-of-the-art services. This alliance provides a suite of solutions to achieve the business benefits of improved productivity, greater cost savings, rapid deployment, superior flexibility and mobility and greater control over the management of solution components.

The three components of the TechXact’s Distributed IP Contact Center Solutions are Server Consolidation, Resource Pooling, and Advanced Logic. Each adds value in a unique way and contributes to return on investment. Server Consolidation and Resource Pooling offer the compelling benefit of cost reduction. They help drive costs out of a contact center by simplifying the technology infrastructure and reducing the number of resources needed (agents, trunks, IVR ports) to deliver a defined service level. Consolidation and pooling will often provide the hard dollar ROI that businesses require in today's economy. Advanced Logic adds a layer of unique Avaya business logic to the contact center. Although this logic can further increase efficiency, it enables the more compelling benefits of top line revenue growth and increased customer loyalty. Most businesses however consider the contribution of these improvements as soft dollars towards an ROI.

Business Benefits:

• Optimize use of agents across all locations.
• Enhance customer loyalty through skilled based routing and better overall management of call volumes and agent availability.
• Enhance customer loyalty by consistently delivering positive experiences through lower wait times.
• Lowering customer-servicing costs.
• Increase top line revenue growth.