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24 x7 Technical Support
You manage the business, let us take the bullets!

TechXact’s round-the-clock support and maintenance services offers an unmatched method of keeping up with high-availability requirements of mission-critical data centers and core infrastructures, providing manned and unmanned 24x7 preemptive monitoring, routine planed maintenance services, remote and onsite technical support, and ongoing facility operation and managed services.

Support and Maintenance Services:
Data Center Operation Services
Data Center Operation Services:
This service is mostly needed for new installations or upgrades where the client requires physical presence and operation of TechXact team for initial days, weeks or months to ultimately organize a smooth transition to the in-house staff and/or outsource the complete operation, qualification, staffing and maintenance of the data center to our expert team.
Monitoring and Support
24X7 Monitoring & Support:
Involves monitoring the data center infrastructure and active components and establishing healthiness thresholds, monitoring and alerting guidelines as per the availability requirements and providing end-to-end support, issue tracking, escalation and resolution services, inline with preventive concepts and methods of avoiding all potential failures.
Remote Assistance
Onsite and Remote Assistance:
Upon visibility of an issue either through pre-established monitors, sensors or operations staff, TechXact provides both remote assistance to resolve the issues using the latest techniques within the shortest time and if need be, to immediately dispatch technicians to resolve the issue physically on site.
SLA Agreement
SLA Management:
Offering dedicated resources, latest technologies, best practices, mature and expert teams, TechXact passionately ensures that SLA objectives and availability parameters are fully observed and implemented at all time to maintain application and infrastructure reliability and protect stakeholders’ profitability and uptime.
TechXact works with you to identify your requirements, troubleshoot issues, and deliver the optimum resolution to you specific situation.

Comprehensive assistance:

Fast telephone and email assistance with installation and configuration, operation, upgrades, troubleshooting, issue resolution, and solution integration.

Direct technical contacts: To answer your questions in the quickest possible way, we give you direct lines to senior engineers and technicians. You don’t have to wait to be transferred to a technical expert.

System-level guidance: If we discover that the issue is not product-specific, we can advise you on diagnosing and pinpointing other possible alternative sources.

Call tracking and escalation: Each support call is tracked through our Technical Support Center database with a specialist assigned to ensure that the problem is resolved to your satisfaction. The Technical Support team has immediate access to all information related to an open call such as historical issues and recent actions.

Remote analysis: For our entire product line, we can perform remote system analysis using secure access to your servers via SSH or telnet.

Product updates: TechXact provide you with live product updates and advisories with supporting technical documentation to help you plan for any potential changes.
support and maintenance

Critical software and firmware releases: If there’s ever a need to perform an urgent upgrade, we have steps in place to design and deliver a maintenance release that resolves the issue.

Support Options: We categorize support into Standard and 24x7 services.

Standard Support Program: Telephone and email access: weekdays 9 am to 6 pm Dubai, UAE time.

24X7 Support Program: 24X7 support services are designed to address mission cretical sites and infrastractures as well as emergency or escalated events that occur outside of TechXact regular hours. Emergency events are incidents that impact system operations and your organization cannot wait for the next business day for resolution. Escalated events are open support requests that suffer a sudden increase in severity.

You can initiate your support requests by forwarding your inquiries to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it